The Profitable NDIS Provider
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4 days ago
4 days ago
In this episode of the Profitable NDIS Provider Podcast, Tania and Paul are joined by Greg Chadwick (Simply Stronger Supports / Chadwick Digital) to answer a big question providers keep asking: does a website still matter when social media is everywhere?
Greg explains why your website is the trust and conversion hub of your digital footprint, how it supports referrals, what “above the fold” must include, and the most common mistakes NDIS providers make (stock photos, generic copy, unclear services). Expect practical, NDIS-specific advice on building clarity, credibility, and connection online.
Episode Highlights:
00:00 Intro + why this topic matters now
01:20 Meet Greg: disability sector leader + digital marketer
02:20 Do websites still matter in the age of social media?
04:10 The “digital footprint” and why people Google you after meeting you
05:20 Why people bounce fast (and what to fix)
06:40 How a website should align with your socials (trust + consistency)
08:40 The referral connection: relationships first, website closes the loop
10:10 Touchpoints: why trust takes multiple exposures
11:45 What “above the fold” must include (value prop, real images, CTA)
14:10 Biggest website mistakes NDIS providers make (stock photos, generic services list, AI slop)
18:10 Humanising your brand: founder section, real photos, real language
21:10 Greg’s BHAG: impacting 30,000 providers through education
24:30 How to find Greg / Chadwick Digital
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISproviders #NDISbusiness #disabilityservices #NDISmarketing #NDISreferrals #NDISwebsite #NDISSEO #NDISoperations #NDISleadership #ProfitableNDISProvider #SILprovider #SDA #NDIScomplianceIn this episode of the Profitable NDIS Provider Podcast, Tania and Paul are joined by Greg Chadwick (Simply Stronger Supports / Chadwick Digital) to answer a big question providers keep asking: does a website still matter when social media is everywhere?
Greg explains why your website is the trust and conversion hub of your digital footprint, how it supports referrals, what “above the fold” must include, and the most common mistakes NDIS providers make (stock photos, generic copy, unclear services). Expect practical, NDIS-specific advice on building clarity, credibility, and connection online.
Episode Highlights:
00:00 Intro + why this topic matters now
01:20 Meet Greg: disability sector leader + digital marketer
02:20 Do websites still matter in the age of social media?
04:10 The “digital footprint” and why people Google you after meeting you
05:20 Why people bounce fast (and what to fix)
06:40 How a website should align with your socials (trust + consistency)
08:40 The referral connection: relationships first, website closes the loop
10:10 Touchpoints: why trust takes multiple exposures
11:45 What “above the fold” must include (value prop, real images, CTA)
14:10 Biggest website mistakes NDIS providers make (stock photos, generic services list, AI slop)
18:10 Humanising your brand: founder section, real photos, real language
21:10 Greg’s BHAG: impacting 30,000 providers through education
24:30 How to find Greg / Chadwick Digital
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISproviders #NDISbusiness #disabilityservices #NDISmarketing #NDISreferrals #NDISwebsite #NDISSEO #NDISoperations #NDISleadership #ProfitableNDISProvider #SILprovider #SDA #NDIScompliance
Tuesday Dec 09, 2025
Tuesday Dec 09, 2025
In this episode, Paul Bryan and Tania Gomez are joined by Hank from de Jonge Read, who shares his personal journey of losing a successful tourism business after 9/11, and how that experience led him to spend decades helping business owners navigate financial distress.
The conversation is especially relevant for NDIS and aged care providers, covering early financial warning signs, practical steps to stabilise cash flow, when to seek help, and what a “smart exit” can look like when a business is under pressure.
Episode Highlights:
00:00 Welcome + intro to Hank
01:00 Hank’s story: 9/11 collapse → liquidation + bankruptcy
04:00 Advice gap: insolvency practitioner duty is to creditors
06:00 Early warning signs: BAS/super behind, bill juggling, ATO letters
08:30 First steps: weekly cashflow forecast + act early for more options
11:30 Restructure vs sell vs close: decide based on goals + numbers
14:30 If you’re panicking: stop tipping personal money in, get advice
17:00 “Smart exit” options: controlled sale or small business restructure
20:00 Mindset: you’re not alone; clarity reduces fear
22:00 Contact: free chat + written advice; djra.com.au
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #NDISBusiness #DisabilityServices #AgedCare #CashFlow #BusinessRestructure #SmallBusiness #ATO #BAS #PAYG #Superannuation #DirectorLiability #BusinessAdvice #BusinessExit #NDISLeadership #NDISOperations #ProfitableNDISProvider #Compliance #SCHADS
Tuesday Nov 25, 2025
Tuesday Nov 25, 2025
In this episode of the Profitable NDIS Provider Podcast, Tania Gomez and Paul Bryan unpack the 5 traits of sustainable providers and the 5 red flags that show a provider is on the path to failure.
They explore structure vs chaos, building capacity before growth, understanding your numbers, investing in compliance and quality, staff retention, and what real leadership looks like in an NDIS business.
You’ll also get 7 powerful self-audit questions to test your business today.
00:00 Intro
02:25 Trait #1 – Structure over chaos
04:00 Trait #2 – Build capacity before you grow
05:55 Trait #3 – Know your numbers
08:00 Trait #4 – Invest in compliance & quality
11:25 Trait #5 – Culture & retention
13:10 Red flags: grey zone & growing too fast
15:40 Red flags: no unit economics & reactive hiring
20:00 Red flag: inconsistent leadership
21:10 What long-term providers do differently
22:30 Embracing regulation & building culture
24:00 Decision-making frameworks & fast adaptation
25:15 Self-audit questions
26:50 Wrap-up
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #NDISBusiness #SILProvider #SDA #DisabilityServices #Compliance #SCHADS #NDISAudit #NDISQualityAndSafeguards #NDISRegistration #NDISLeadership #NDISOperations #ProfitableNDISProvider
Friday Oct 31, 2025
Friday Oct 31, 2025
Paul Bryan and Tania Gomez recap a huge two months: the National SIL Summit, fresh short-term respite (STR) guidelines, the new NDIS Price Guide, Tania’s Auditly AI policies pilot, Provider X highlights, and what’s coming up for November/December (including two free community sessions).
Episode Highlights:
00:00 – Welcome & why this is a Sept/Oct double wrap
01:05 – National SIL Summit: 170 in-room + 100 online, format & feedback
03:35 – Behind the scenes: hiccups, learnings, shout-outs (hi, Chris!)
06:05 – Paul’s wins: Provider X Melbourne, Profitable Provider October on-ramp
08:00 – Auditly (AI policy platform): what it does, why it matters, pilot details
12:55 – AI as leverage (SXSW takeaways, using tech beyond email drafts)
15:10 – Short-Term Respite (STR) guidelines: what’s in/out, kids, travel, food
19:55 – New NDIS Price Guide: expected shifts, ops impact, change management
22:50 – SIL Summit recordings inside Provider Collective (how to access)
24:05 – Paul’s Dec/Jan free sessions: Holiday Like a Pro & 26 Launch
26:15 – Coming soon: Future-Proofing your SIL/SDA books (timelines)
28:40 – November on-ramp (bonus intake) & why community going solo
30:10 – Final thoughts, subscribe/ratings
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #SIL #SDA #ShortTermRespite #PriceGuide #AuditReadiness #Policies #AIinNDIS #Australia
Tuesday Oct 28, 2025
Tuesday Oct 28, 2025
Tania Gomez and Paul Bryan sit down with Amy Gray, founder of NDIS Blackbelt and mum to Illyana, to explore how lived experience can reshape provider culture, retention, and day-to-day care. Amy shares practical frameworks (built from the cracks she’s lived through) to help providers turn heart into sustainable strategy.
Episode Highlights:
00:00 – Welcome & Amy’s story: parent, nurse, founder
02:15 – “Personal pain to professional purpose” why she built NDIS Blackbelt
05:20 – The gap families live in vs what services deliver
07:10 – From lived experience to usable frameworks (not theory)
09:05 – The Five Rs of Retention: born from turnover & instability
10:30 – Breaking Barriers Workshop & Culture from Day One induction
12:00 – The “Language of Us”: changing culture by changing words
14:05 – Heart vs strategy: how to avoid burnout and “hollowing out”
16:40 – Rhythm rules: culture as repetition, not policy
18:25 – Being “too close” & building structure around lived truth
20:10 – Legacy: doing good with pain; modeling resilience for kids
22:05 – The one thing providers should remember: culture is everything
23:20 – “We’re not building a workforce—we’re building nervous systems”
25:00 – Habits, language, and cultural tattooing (deliberate, repeated)
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #DisabilitySupport #AlliedHealth #CareLeadership #ProviderCulture #Retention #LivedExperience #Australia
Tuesday Oct 14, 2025
Tuesday Oct 14, 2025
Tania Gomez and Paul Bryan sit down with Michael Clark (Athletic Koala) to unpack how NDIS providers can build a reliable flow of referrals, without burning cash on ads or burning out. Michael covers what actually works: authenticity over polish, relationship-driven marketing, becoming referral-worthy, and using LinkedIn & podcasting the right way.
Episode Highlights:
00:00 – Intro & why consistent referrals matter more than ever
02:05 – The #1 marketing mistake providers make: not being themselves
04:10 – Ads strategy: why paid is “short-term rocket fuel” (and what to do instead)
06:40 – Crafting a promise you can actually keep (and putting it in your ads/website)
08:30 – Trust at scale: how to become genuinely referral-worthy
11:10 – Reliability beats “gloss”: consistent, predictable, and reliable wins
13:15 – Specialise to be remembered (you can’t be “the everything” provider)
15:05 – Podcast power: relationships, downloads (and how to start smart)
18:40 – LinkedIn that works: help first, connect with leaders, be human
22:10 – Relationship compounding: keep promises, give generously, follow up
24:30 – If starting from scratch: the lowest-effort, highest-return moves
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #NDISMarketing #Referrals #LinkedInMarketing #PodcastMarketing #AlliedHealth #DisabilitySupport #Australia #CareBusiness
Tuesday Sep 30, 2025
Tuesday Sep 30, 2025
Paul Bryan and Tania Gomez sit down with Gabriella Ptasznik (Founder, GRP Speech Pathology) to unpack how an all-mobile allied health team (40+ speechies) is staying viable and person-centred amid pricing freezes, travel cuts, and rising costs. We cover efficiency without cutting care, AI-assisted documentation, wellbeing-first leadership, KPI visibility, telehealth pivots, and communicating change with certainty.
Episode Highlights:
00:00 – Intro & why this topic matters now
02:05 – What policy & pricing shifts look like at ground level (travel, wages, rent)
04:10 – Efficiency without cutting care: templates, automation, admin capture
06:05 – AI for notes (Heidi), freeing time for better therapy & records
08:00 – Supervision, leadership curriculum & consistency across teams
09:40 – Protecting clinician wellbeing: debriefs, buddy systems, flexible work
12:05 – Talking about “change” (without saying “change”): certainty + cadence
14:00 – Communicating with participants: person-first framing & continuity
15:45 – Mobile service reality: auditing schedules, reducing dead time
17:10 – When long drives don’t stack up: shifting to telehealth (done well)
19:00 – Data that drives decisions: KPI tool synced to practice software
21:15 – Low-cost dashboards (APIs → Sheets) vs expensive BI tools
23:00 – Advice to new providers: sober market view, systems early, grow a team
25:00 – Where to find Gabriella & GRP Speech Pathology
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #AlliedHealth #SpeechPathology #NDISCompliance #Telehealth #CareOperations #CareTech #DisabilitySupport #Australia
Tuesday Sep 16, 2025
Tuesday Sep 16, 2025
In this episode of the Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez sit down with Faraz Khan (Vertex360) to unpack how NDIS providers—including small and new providers—can use the right tech stack to lift compliance, reduce admin, and protect thin margins. We cover when to adopt systems, avoiding “shiny tool” churn, onboarding & change management, and what auditors actually want to see.
Episode Highlights:
00:00 – Intro & why tech matters now (even for small providers)
02:05 – Is infrastructure only for large providers? Why starting early pays off
04:10 – The real reason system changes fail: training vs features
06:00 – Building for compliance first (CRM → rostering) & tailoring workflows
08:05 – Onboarding done right: structured sessions, unlimited training, account managers
09:30 – “Do I need a new system?” The audit-panic test & live compliance dashboards
11:05 – Roster smarter: groups, 1:1, geo-restrictions, signatures, in-app plans
13:15 – All-in-one vs patchwork: ditch PDFs, emails, and DocuSigns for one source of truth
15:00 – Pricing reality: thin margins vs pricey software; cost as a barrier to entry
16:10 – Change management: phasing adoption (start with rostering, then intake, etc.)
17:30 – What the Commission asks for now (beyond shift notes) & being audit-ready
19:10 – Final tips + how to reach Vertex360
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #NDISCompliance #NDISSoftware #Rostering #CareTech #AgedCare #AlliedHealth #DisabilitySupport #Australia
Friday Sep 12, 2025
Friday Sep 12, 2025
Hosts Paul Bryan and Tania Gomez sit down with Trystan Conway (Conway Consulting Group; physio, ex-cofounder of a $50M national provider) to unpack the federal Thriving Kids announcement—what’s known, what isn’t, and how allied health and paediatric providers can prepare. We separate facts from spin, assess risks vs opportunities, and map practical next steps for clinics.
Episode Highlights
00:00 – Welcome & why this out-of-sequence episode
01:05 – What the Minister announced: scope, funding headline, timelines
02:30 – What we actually know (and don’t): facts vs speculation
04:05 – Funding model questions: block funding? Medicare items? access pathways?
06:05 – Are current NDIS kids staying? What about “mild–moderate” language?
07:15 – Foundational supports vs Thriving Kids: overlap or replacement?
08:40 – Allied health lens: where do OTs, speech, physio fit (really)?
10:05 – Biggest unknowns providers need clarity on (pricing, referral routes, capacity)
11:20 – Risk check: threat, opportunity, or both?
12:45 – Transition risk for paeds providers; class & gap-fee concerns
14:10 – Practical moves: partnerships with GPs, schools, MCH, playgroups
15:15 – Diversification ideas: mixed caseloads, groups, parent education, digital
16:30 – Track early signals: referral trends, scenario-model your revenue
18:00 – Preparing teams & clients amid uncertainty; advocacy that lands
19:30 – Final advice for owners: manage risk, control what you can, collaborate
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #AlliedHealth #Paediatrics #ThrivingKids #FoundationalSupports #EarlyIntervention #NDISBusiness #NDISAlliedHealth #HealthPolicy #Australia
Wednesday Sep 10, 2025
Wednesday Sep 10, 2025
Hosts Tania Gomez and Paul Bryan run a live experiment: they “interview” Toby—an AI agent trained on their posts and sector updates—to pressure-test what AI thinks about NDIS growth, compliance, collaboration, person-centred care, and staying adaptable through rapid change. Where’s it generic, where’s it useful—and what should providers actually do next?
Episode Highlights:
00:00 – Welcome & today’s experiment: meet “Toby,” the AI consultant
01:35 – Biggest lie in NDIS business: doing everything yourself
03:05 – Collaboration that works (SIL + therapy partnerships, shared referrals)
04:40 – Scaling person-centred care without losing the individual touch
06:10 – What AI can (and can’t) do for person-centred practice
07:45 – First fix for overwhelmed providers: visibility into core processes
09:05 – Quick win: simple PM tools (Trello/Asana) to reduce admin chaos
10:10 – Matching tools to budget & your current stack
11:10 – Grow or play safe? (Strategic growth vs. risk, in a changing NDIS)
13:05 – How to stay adaptable: continuous learning, open comms, flexible tech
15:00 – Compliance sanity check: when to bring in a specialist
16:05 – Ops & growth support: where Profitable Provider fits
17:10 – Will AI replace us? (Spoiler: it replaces those who don’t use it)
19:05 – Training AI on your own processes for better decisions
21:00 – Beyond “ChatGPT for posts”: real AI agents that reduce duplicate admin
23:10 – Final thoughts + sign-off from Toby
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDISPodcast #NDISProviders #NDISBusiness #PersonCentredCare #NDISCompliance #CareSector #AIinHealthcare #HealthTech #Automation #ProfitableProvider #TaniaGomez
From surviving to thriving
We show you how to make your NDIS business profitable