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19 minutes ago
19 minutes ago
Change can be chaotic—but it doesn’t have to be. In this episode, Tania and Paul are joined by Val from Via Technology, who unpacks the real keys to successful digital transformation in the NDIS space.
Spoiler: It’s not just about buying new software.
Together they explore how to lead change that sticks, create systems that actually support your business, and manage team resistance—especially in a sector where tech adoption often lags behind.
Episode Highlights:
00:00 – Welcome to the Wild Ride
Meet Val from Via Technology and learn why the future is systemised—but not just automated.
03:30 – People, Process & Tech: The Transformation Trifecta
Val breaks down why technology alone is not the answer—and how people and processes must come first.
06:05 – Car, Map, Traveller Analogy
Val shares a powerful metaphor to explain the role of tech, process, and people in successful change.
08:00 – Case Study: Right Tech, Wrong Setup
How one provider avoided a $100k system switch by mapping processes and aligning team roles.
10:15 – The Real Problem Isn’t Always the Software
Tania shares how user trust (or lack of it) in systems can sabotage even the best software.
12:50 – Getting Buy-in: How to Align Vision Before Change
Val explains the North Star framework and how to distil vision into measurable outcomes.
15:45 – Tech Aversion in the Disability Sector
Tania discusses the unique resistance to tech within NDIS leadership and how to overcome it.
18:30 – When Leadership Avoids Tech
Paul and Tania highlight the importance of showing value in systems from the participant perspective.
21:10 – Who’s Leading Change? (Hint: Not Always the CEO)
Why real leadership can come from any level in the organisation.
22:35 – Why Systems ≠ Restriction
Val explains how systems enable freedom, not limit it—and why that's key to staff buy-in.
24:20 – Team Feedback: The Honest & the Hidden
The importance of informal feedback, coffee chats, and reading between the lines.
26:10 – Tailoring the Rollout to the Bell Curve
How to support every level of tech confidence—from early adopters to resisters—with practical, personalised change management.
27:50 – Final Thoughts
Change is hard—but with the right mix of leadership, clarity, and empathy, it’s absolutely achievable.
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
5 days ago
5 days ago
Join Tania Gomez and Paul Bryan as they wrap up March with reflections on big wins, current challenges in the NDIS space, sector changes, and what they’re most looking forward to in April.
From empowering events and impactful experiments to industry uncertainty and helpful resources, this episode gives you a behind-the-scenes look into the lives of two passionate NDIS business leaders.
Episode Highlights:
00:00 – Intro: March recap and why people love these episodes
02:00 – Paul’s “March Experiment”: Helping 14 providers free up 1 day/week and simplify systems
04:05 – Tania’s huge March:
International Women’s Day events in Sydney & Melbourne
Powerful guest speakers including Dominique Gill & Carol Bryant
TGC’s 2nd birthday parties
Launch of the Provider Collective App with 300+ downloads
10:50 – Sector challenges:
Fear of change, upcoming registration deadlines, and misinformation
NDIS Commission’s tougher stance and key personnel scrutiny
Payment locks and compliance pressure
15:30 – The spread of misinformation: 57 policy changes? Nope!
17:45 – Focus on what you can control: Delivering great support and staying compliant
19:00 – Share of the Month:
Paul: Never Lose a Customer Again by Joey Coleman – on client retention
Tania: Oversubscribed by Daniel Priestley – building high-demand businesses
22:25 – April plans:
Tania’s Brisbane IWD & birthday event
Recording her co-authored book
Secret September conference prep
Japan holiday for her 40th
Paul prepping for the Level Up Summit (30 April – 4 May, Gold Coast)
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Tuesday Mar 18, 2025
Tuesday Mar 18, 2025
In this episode of The Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez discuss the future of support coordination and how providers can pivot and diversify their businesses. With mandatory registration looming and uncertainty around the long-term future of support coordination, they explore practical strategies for sustainability and new opportunities.
Key Topics Covered:
✔️ Mandatory registration for support coordinators – what we know so far
✔️ Should support coordinators invest in registration or pivot their business?
✔️ Diversification strategies for sustainability
✔️ Ethical considerations in expanding services
✔️ Exploring aged care, allied health, direct supports & business acquisitions
✔️ Why pivoting is about opportunity, not failure
Episode Highlights:
00:00 – Welcome! Paul & Tania introduce today’s topic
02:10 – What’s happening with support coordination in 2024?
04:15 – Mandatory registration: What we know so far
07:00 – Is it worth investing in registration for SC alone?
09:30 – NDIS grants & tenders – Why only a few providers were invited
11:40 – The risk of relying on government funding (Tania’s personal experience)
15:00 – How support coordinators can pivot & diversify
18:10 – How to identify business opportunities using participant data
20:25 – The biggest mindset shift for SCs – Is it okay to offer direct supports?
23:10 – Exploring aged care, home care & allied health as a pivot
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Tuesday Mar 04, 2025
Tuesday Mar 04, 2025
In this episode of The Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez are joined by Josh Pix from Resolv to demystify NDIS payment locks, holds, and rejections. They discuss how providers can respond to manual reviews, prevent payment delays, and ensure they have the right evidence to substantiate claims.
Key Topics Covered:
✔️ Understanding payment locks, holds, and manual reviews
✔️ PACE system & why payment scrutiny is increasing
✔️ How to respond effectively to NDIA payment integrity requests
✔️ Proactive strategies to avoid cash flow disruptions
✔️ The critical documents every provider must have
Episode Highlights:
00:00 – Welcome back! Introducing Josh Pix from Resolv
03:20 – Why NDIS payments are being frozen & manually reviewed
07:45 – What to do if you receive a Payment Integrity Unit request
11:30 – Common red flags that trigger NDIS payment holds
15:50 – How manual reviews impact cash flow & payroll
20:10 – Essential checklist for substantiating payments
26:30 – How to run a "fire drill" to test if your business is compliant
31:50 – Payment rejections vs. payment holds – what’s the difference?
38:00 – How Resolv helps providers navigate payment issues & audits
45:00 – NDIS payment delays: What the recent court cases mean for providers
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Friday Feb 28, 2025
Friday Feb 28, 2025
In this special February update of The Profitable NDIS Provider Podcast, Tania Gomez and Paul Bryan introduce a new monthly episode format, bringing you NDIS industry updates, key challenges, and wins from the past month.
In this episode, they discuss:
✔️ Latest NDIS regulatory changes – including mandatory registration for SIL & Support Coordination
✔️ The new Support Coordination funding trial and what it could mean for small providers
✔️ Unannounced SIL home visits – what providers need to prepare for
✔️ The biggest wins & challenges for NDIS businesses this month
✔️ Upcoming events, summits, and networking opportunities
Episode Highlights:
00:00 – Welcome to the first-ever NDIS Monthly Update episode!
03:10 – Paul’s highlights: February Intensive, a client’s big breakthrough, and more
06:45 – Tania’s highlights: Expanding Provider Collective events & speaking engagements
10:20 – Biggest NDIS regulatory changes this month: What SIL & support coordinators need to know
14:50 – Support Coordination Tender: Will it push small providers out of the market?
19:40 – Mandatory SIL & Support Coordination registration: What’s the timeline?
24:30 – The rise of unannounced SIL home visits – How to prepare
28:10 – Support Coordination survival tips: Merging, collaboration & cooperative models
32:50 – Looking ahead: What’s coming up in March for NDIS providers
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Tuesday Feb 18, 2025
Tuesday Feb 18, 2025
In this episode of The Profitable Provider Podcast, Tania Gomez and Paul Bryan dive into the essential strategies for building a strong and engaged team in the NDIS sector. Discover why staffing—not marketing—is the biggest barrier to growth, and learn how to attract, retain, and motivate top talent to create a sustainable and profitable business.
From onboarding and engagement to retention and culture, this episode is packed with practical insights that will help NDIS providers navigate workforce challenges and build a team that truly makes the dream work!
Episode Highlights:
00:00 – Welcome & Introduction: Meet Tania & Paul
02:15 – The biggest challenge in growing an NDIS business: It’s not marketing—it’s staffing!
05:30 – Attracting top talent: The key to hiring the right people in a competitive market
09:50 – Marketing to staff: Why employer branding matters as much as participant marketing
14:20 – The importance of onboarding: Setting staff up for success from day one
18:45 – Creating a culture of engagement: How to motivate, support, and retain staff
23:30 – Why toxic staff members need to go—fast!
27:45 – The hidden costs of high turnover and how to avoid them
32:10 – How to foster staff loyalty and stand out as an employer in the NDIS sector
36:00 – Final advice: Start with the end in mind & build the right team
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Tuesday Feb 04, 2025
Tuesday Feb 04, 2025
In this episode of The Profitable NDIS Provider Podcast, hosts Tania Gomez and Paul Bryan discuss the inevitable changes facing NDIS providers in 2025, including updates to standards, mandatory registration, and evolving market conditions. They explore how providers can adapt by leveraging key technologies such as automation and AI, improving operational efficiency, and positioning their businesses for resilience in the year ahead.
Episode Highlights :
00:00 – Introduction: Navigating change in 2025 with Tania and Paul
01:15 – Why providers need to embrace change and stay nimble
02:30 – Key technology trends in the NDIS sector: Automation and AI
04:00 – The importance of streamlining processes with automation
05:10 – Examples of automation tools: API integrations, Zapier, and CRMs
07:00 – Practical automation examples: Referral forms, staff onboarding, and document reminders
08:15 – Real-world tools: Calendly and Reconnect Pro for managing schedules and workflows
09:30 – Shifting focus from admin to client delivery: The value of working smarter
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Tuesday Jan 21, 2025
Tuesday Jan 21, 2025
Welcome to episode 56 of The Profitable NDIS Provider Podcast! Kicking off 2025, Tania Gomez and Paul Bryan discuss strategies to refresh your NDIS brand and marketing for the new year. They dive into how providers can stand out in a competitive space by defining their brand, leveraging automation, and adopting innovative marketing tactics.
Episode Highlights:
00:00 – Introduction to 2025 and episode 56
03:20 – Why your brand is your foundation: Finding your "why"
07:45 – Tania’s branding refresh: Lessons from a rebrand
13:50 – Simplifying your offerings and contextualizing your services
18:10 – Avoiding generic branding: Why being unique matters
22:30 – How to leverage client testimonials to refine your messaging
26:45 – Staying relevant in an evolving NDIS landscape
30:20 – Using AI like ChatGPT to boost productivity in marketing
36:15 – Automating marketing systems: Tools and tips
42:00 – The power of video and storytelling in 2025 marketing
47:25 – Building a proactive marketing strategy for the whole year
54:10 – Final takeaways: Simplify, stay relevant, and stand out
Resources Mentioned:
Tools like ChatGPT for content creation and marketing automation
Canva for branded templates and social media posts
Strategies for creating efficient marketing workflows
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Thursday Dec 19, 2024
Thursday Dec 19, 2024
Episode 55 - Year in Review and 2025 InsightsHosts: Tania Gomez and Paul Bryan
Episode Description:Welcome to the final episode of 2024! Tania and Paul celebrate 55 episodes of insights, expert interviews, and actionable strategies for NDIS providers. Reflecting on this year's highlights, challenges, and lessons, they provide a glimpse into what lies ahead for 2025 in the NDIS space. Whether you're scaling your NDIS business or navigating the ever-changing landscape, this episode is packed with valuable advice to help you thrive.
Episode Highlights:
[00:02:00] Celebrating 55 Episodes: Reflections on how far the podcast has come and gratitude for listeners.
[00:06:30] 2024 Highlights: Memorable episodes, including interviews with:
Yasser Zaki on business diversification.
Resolve on optimizing rostering and claiming.
Nurse Next Door on franchising in the NDIS space.
Diversity Models on disability representation.
[00:12:00] What to Expect in 2025: Changes in the NDIS landscape, including registration updates and SIL adjustments.
[00:18:45] Exciting Events for 2025: Sneak peeks at SIL Summits, International Women’s Day events, and the Provider Collective.
[00:25:15] Key Lessons from 2024: The importance of systems, networks, and adaptability for navigating challenges.
[00:31:00] Paul’s 2025 Goals: Insights into the next Business Development Summit and new initiatives from Profitable Provider.
[00:35:00] Tania’s 2025 Focus: Expanding SIL Summits, launching the Psilosophy podcast, and facilitating community-building through the Provider Collective.
[00:42:00] Insights for Providers: How to stay nimble, build resilience, and navigate upcoming regulatory changes.
[00:52:00] Empowerment for Exiting Providers: Encouraging providers to redefine success and embrace new opportunities.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
----------------------------------------------------Listen via:Podbean: https://profitablendisprovider.podbean.com/Apple Podcast: https://apple.co/3UQI0cASpotify: https://podcasters.spotify.com/pod/show/the-profitable-ndisYouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Tuesday Dec 10, 2024
Tuesday Dec 10, 2024
Turning Your Marketing Spend into Growth with Chris Lapa
Episode Summary:In this insightful episode, hosts Tania Gomez and Paul Bryan sit down with marketing expert Chris Lapa, founder of The Growth Academy. Together, they explore strategies to optimise marketing for NDIS providers, focusing on creating impactful customer journeys, using data-driven insights, and leveraging tools like AI to streamline processes. Whether you're a new provider or looking to scale your operations, this episode offers actionable tips to make your marketing spend count.
Key Highlights and Timestamps:
[00:00] Introduction - Welcome by Tania and Paul. - Overview of the episode's focus on marketing strategies for NDIS providers.
[03:00] Guest Introduction: Chris Lapa - Chris’s journey in marketing and his passion for helping NDIS providers. - The importance of storytelling and messaging in the disability sector.
[08:30] Building a Marketing Strategy - Understanding the customer journey and tailoring messages to users and choosers. - Creating a communication plan for participants, parents, carers, and support coordinators.
[13:20] Importance of Storytelling in Marketing - “Show, don’t tell” philosophy: Sharing testimonials, videos, and case studies. - Shifting focus from services offered to outcomes achieved.
[18:00] Websites vs. Social Media - Why a website is essential as a 24/7 salesperson. - Choosing between a basic landing page or a full website based on business needs.
[24:00] Optimizing Social Media Marketing - Tips for creating unique, impactful content. - How to choose the right platform (e.g., Facebook, Instagram, LinkedIn) based on your audience.
[30:00] Google Ads and SEO - Using Google Ads for bottom-of-the-funnel activities and targeting specific searches. - Importance of a strong, user-friendly website to complement Google Ads campaigns. - Using Google’s Keyword Planner to analyse search volume and costs for targeted campaigns.
[36:15] Balancing Marketing Budget Across Channels - When to invest in Google Ads, social media, or networking events. - Understanding your customer acquisition cost (CAC) and lifetime value (LTV). - Avoiding wasteful spending by starting with clear goals and strategies.
[41:30] Networking as a Marketing Strategy - The value of in-person events for building connections and refining messaging. - Using networking to test storytelling strategies and gather direct feedback.
[46:00] Crafting a Sales Process - The importance of aligning sales and marketing efforts for better lead conversion. - Developing urgency and a defined follow-up process to maximise lead potential. - Overcoming the stigma around “sales” in the NDIS sector.
[52:30] Embracing Innovation and AI in Marketing - Leveraging AI to streamline repetitive tasks and improve efficiency. - Using tools like ChatGPT to generate content, manage social media, and optimise workflows. - Balancing automation with the human touch to maintain client trust and connection.
[58:00] Final Tips for Providers - Understanding your growth goals and tailoring marketing strategies accordingly. - Importance of storytelling, testing strategies, and focusing on data-driven decision-making. - Why building a strong foundation is key before investing heavily in marketing tools.
[01:04:00] Wrap-Up and Next Episode Preview - Tania and Paul thank Chris for his valuable insights. - Preview of the season finale episode highlighting lessons and successes from 2024.
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Key Takeaways:1. Start with Storytelling: Develop a clear, compelling narrative tailored to your audience. 2. Focus on the Customer Journey: Understand how potential clients find and decide on your services. 3. Optimise Your Channels: Choose platforms and strategies that align with your target audience and growth stage. 4. Embrace Innovation: Use AI and automation to save time and focus on high-value activities. 5. Test and Refine: Start small, test your approach, and scale what works.
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Resources Mentioned:- [Google Keyword Planner](https://ads.google.com/home/tools/keyword-planner/) - [The Growth Academy](https://thegrowthacademy.com)
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Connect with Us:Host: Tania Gomez | [Website] (https://taniagomez.com.au) Host:Paul Bryan | [LinkedIn] (https://linkedin.com/in/paulbryan) Guest: Chris Lapa | [The Growth Academy](https://thegrowthacademy.com.au)
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Don’t forget to subscribe, rate, and share this episode to help more NDIS providers thrive! See you next week for the 2024 season wrap-up episode.
From surviving to thriving
We show you how to make your NDIS business profitable