Podcast 11: Using offshore resources in your NDIS business

Welcome to Episode 11, the first episode of Season 2 of The Profitable NDIS Provider Podcast! In this episode, hosts Tania Gomez and Paul Bryan interview Chris from Care BPO to discuss the use of offshore resources in the NDIS sector. Chris explains what a BPO is and how offshore staff can support various business functions. The conversation covers the benefits of using a BPO instead of recruiting directly, cost savings associated with offshore resources, data protection, and compliance risks, and success stories from Care BPO's clients.

 

Care BPO is an Australian-owned outsourcing company that provides tailored business solutions to clients across industries, including healthcare and NDIS. They specialise in offshore staffing and offer services such as administration, bookkeeping, and customer service. Care BPO operates in the Philippines, where they recruit and train staff to work for their Australian clients. They prioritise quality service, attention to detail, and client success.

 

Content Highlights:

• Introduction of Care BPO and services offered, and of Chris Glasson including his experience with NDIS and background.
• What is a BPO, and what does the offshore staff look like in the NDIS sector?
• Why go through a BPO as opposed to recruiting directly?
• What is the average cost per hour for an offshore resource, and what is that as a savings per hour or per month/year?
• What needs to be considered from a data protection perspective, and to ensure compliance, are there any other risk minimisation strategies needed?
• What are some success stories from your clients in using a BPO?

 

Speakers:

Guest:

Chris Glasson is a qualified CPA with over 20 years experience, including over a decade in the disability services sector. Chris was introduced to the sector through his role as CFO of a large West Australian not-for-profit. In 2020 he left this role to start Onboard Supports, with the goal of creating a personalised, responsive Plan Management agency. After such a positive experience hiring offshore staff within Onboard Supports, he partnered with his two original offshore staff to create Care BPO. Care BPO exists to help NDIS providers find the right offshore solutions for their business, leading to greater efficiencies and long-term viability in a challenging funding environment.

 

Hosts:

Tania Gomez has over a decade of experience in the disability sector and has worked with a variety of NDIS providers, ranging from small start-ups to larger, established businesses.

Paul Bryan has a background in business development and marketing and has helped many businesses across various industries to achieve growth and success.

 

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