The Profitable NDIS Provider
Stop surviving; start thriving
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Episodes
Monday Sep 01, 2025
Monday Sep 01, 2025
In this episode of the Profitable NDIS Provider Podcast, hosts Tania Gomez and Paul Bryan kick off Season 7 with an August debrief packed with wins, worries, and what to do next. From the proposed Thrive Kids program and mandatory registration consultation to Allied Health travel cuts, they unpack what’s changing—and share practical tech and ops moves you can roll out immediately.
Tania also recaps the launch of the multi-author book Your NDIS Business (400+ copies in the first month!) and previews two new titles arriving Oct/Nov. Paul shares updates from Profitable Provider including a fresh cohort completing the 30-day on-ramp, new Local Provider Hubs nationwide, and a sneak peek at Provider OS—a playbook-driven operating system for care businesses.
Episode Highlights:
00:00 – Welcome back: Season 7 & sprint to 100 episodes
02:05 – Wins: Profitable Provider on-ramp, Local Provider Hubs & streaming micro-events
04:05 – Book launch: Your NDIS Business (and the audiobook vibes) + two new books coming
07:10 – Big policy shifts: Thrive Kids program, budget lines & what we don’t know yet
12:10 – Mandatory registration consultation: what it says (and doesn’t)
15:00 – Allied Health travel cuts: petition momentum vs. provider reality
17:30 – Diversifying funding: state/federal programs & private pay—why nimbleness matters
19:10 – Tools we actually use: Reconnect Pro CRM/automation to consolidate tech & costs
22:20 – AI in practice: web chat, SMS/email sequences, on-call phone AI, fewer missed steps
26:10 – September preview: Business Chicks Bali, QuestX (Sydney), SIL Summit (Gold Coast + virtual)
29:15 – Provider OS: playbooks, processes, and building a resilient business
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDISPodcast #NDISProviders #NDISAustralia #NDISBusiness #NDISCompliance #AlliedHealth #NDISReform #MandatoryRegistration #ThriveKids #SIL #SupportCoordination #PracticeManagement #Automation #AIForProviders #ProfitableProvider #TaniaGomez
Tuesday Aug 19, 2025
Tuesday Aug 19, 2025
In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Parth Patel from Stratex to unpack the disability worker cost model and what it means for NDIS businesses.
Parth shares his journey from working frontline roles in the disability sector to founding multiple businesses, and now consulting with Stratex to help providers build sustainable and profitable services. He breaks down how the disability worker cost model affects margins, key cost drivers providers must understand, and the importance of optimisation in today’s challenging environment.
If you’re running an NDIS business and want clarity on your numbers, this episode is packed with practical insights — including a free cost calculator tool that shows exactly where your business stands.
Episode Highlights:
00:00 – Welcome & introduction to Parth Patel
03:10 – Parth’s background & founding multiple NDIS ventures
05:45 – Why margins are razor-thin & the reality of $1 per billable hour
08:20 – Breaking down the disability worker cost model: labour costs & overheads
12:05 – Common mistakes providers make with supervision & rostering
14:20 – Using the Stratex disability cost calculator to identify risks & opportunities
16:50 – Practical steps to optimise your business & improve sustainability
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDISPodcast #NDISAustralia #NDISProviders #NDISLeadership #TaniaGomezConsulting #ProfitableNDIS #NDISAI #NDISCompliance #SILProviders #NDISInnovation #HomeCareRollout #NDISCulture #NDISRisk #NDISRegistration #NDISUnregistered #NDISBusinessGrowth
Friday Aug 08, 2025
Friday Aug 08, 2025
In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez are joined by Brendon Woolf – an NDIS participant, advocate, and SDA consultant with over 40 years’ lived disability experience.
Brendon shares his powerful personal journey, from battling the AAT to secure SDA funding, to working across both provider and participant perspectives. He offers unfiltered insights into current sector challenges — from funding cuts and SDA design flaws to tokenistic disability hiring — and how genuine co-design can transform services.
This conversation goes deep into advocacy, participant empowerment, and practical advice for providers on engaging with people with disability in meaningful ways.
Episode Highlights:
00:00 – Welcome & Brendon’s introduction
04:05 – Lived experience navigating SDA & the AAT process
08:40 – Current changes affecting participants: funding cuts, SDA design updates & loss of flexibility
13:15 – Why participants feel exhausted, unheard & undervalued
17:20 – Moving from tokenistic representation to genuine inclusion in policy and business decisions
22:05 – The importance of advocacy & preparing for an ageing carer population
26:15 – Balancing work in the disability sector as a participant without burning out
30:20 – Advice for providers & participants on surviving the constant change in the NDIS
34:40 – Final thoughts, upcoming events & how to connect with Brendon
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDISPodcast #NDISAustralia #NDISProviders #NDISLeadership #TaniaGomezConsulting #ProfitableNDIS #NDISAI #NDISCompliance #SILProviders #NDISInnovation #HomeCareRollout #NDISCulture #NDISRisk #NDISRegistration #NDISUnregistered #NDISBusinessGrowth
Tuesday Jul 22, 2025
Tuesday Jul 22, 2025
In this milestone 70th episode of the Profitable NDIS Provider Podcast, co-hosts Paul Bryan and Tania Gomez reflect on a powerful season of transformation for NDIS providers across Australia.
From regulatory shifts to pricing changes, AI tools, provider collaboration, and culture building, this season delivered practical insights for providers determined to thrive despite uncertainty.
Paul and Tania also share behind-the-scenes podcast stats, the top-performing episodes, and what’s coming next in Season 7. Whether you’re a long-time listener or new to the show, this wrap-up is packed with valuable reflections and forward-thinking strategies.
Episode Highlights:
00:00 – Welcome & reflections on Season 6
02:10 – Most popular episodes: Staying unregistered & understanding SIL/ILO/STA
04:40 – Why AI and innovation are shaping NDIS growth
07:00 – Lessons from providers leading change & resilience
10:30 – Behind the petition: Mobilising sector-wide support
13:40 – The rise of collaboration over competition
17:00 – Provider success through specialisation and staying in their lane
20:10 – What’s next for Season 7: Real provider stories, home care rollout & more
Thank You for 6 Incredible Seasons!
We’ll be back for Season 7 in late August. Until then, catch up on past episodes, explore trending topics, and connect with us on socials. Got an idea, guest suggestion or feedback? Drop us a message, we’d love to hear from you! https://taniagomez.com.au/
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDISPodcast #NDISAustralia #NDISProviders #NDISLeadership #TaniaGomezConsulting #ProfitableNDIS #NDISAI #NDISCompliance #SILProviders #NDISInnovation #HomeCareRollout #NDISCulture #NDISRisk #NDISRegistration #NDISUnregistered #NDISBusinessGrowth
Tuesday Jul 08, 2025
Tuesday Jul 08, 2025
In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Bobby Singh, founder and director of Wise Healthcare, to unpack the evolution of business development in the NDIS sector.
From his early days offering basic cleaning supports to leading a full-scale NDIS organisation, Bobby shares firsthand insights into how the role of Business Development Managers (BDMs) has shifted. He discusses the importance of collaboration, human-centred approaches, and how building long-term relationships—rather than chasing KPIs—is now critical for provider success.
This candid conversation also tackles the challenges of increased competition, the need for provider focus, and how internal alignment is just as important as external growth strategies. A must-listen for emerging and established providers alike.
Episode Highlights:
00:00 – Introduction & welcome to Bobby Singh of Wise Healthcare
03:00 – The evolution of the BDM role in NDIS since 2018
06:50 – Owner-led growth vs formal business development strategies
10:15 – Human-centric BD: Building real connections with participants & stakeholders
13:40 – Standing out in a crowded market: What makes a great BDM today
17:30 – Referral networks, collaboration & niche positioning
21:10 – Ethical business growth: Focusing on outcomes, not income
25:00 – Building internal teams & leveraging each role for business development
28:45 – How to connect with Bobby & his free AI-powered NDIS Guidebot
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDISBusiness #NDISBDM #NDISAustralia #WiseHealthcare #ProfitableNDIS #TaniaGomezConsulting #NDISProviderSupport #NDISCollaboration #NDISGrowth #NDISMarketing #BusinessDevelopmentNDIS #NDISReferrals #HumanCentredCare #NDISCompliance #NDISNavigator #NDISAI #NDISLeadership
Tuesday Jun 24, 2025
Tuesday Jun 24, 2025
In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Aaron Cotton, co-founder of Marco Polo, to explore how giving participants true choice is transforming Supported Independent Living (SIL) across Australia.
Aaron shares how his experience as a pharmacist, neurodivergent founder, and SIL provider shaped Marco Polo’s approach: matching participants with compatible housemates before housing is arranged. This unique model is helping providers reduce participant churn, boost trust, and improve long-term sustainability.
From business viability to participant wellbeing, this episode is full of practical insight for providers navigating the complexities of SIL and seeking to deliver high-quality, participant-centred care.
Episode Highlights:
00:00 – Welcome & Introduction: Meet Aaron Cotton of Marco Polo
02:05 – What SIL providers are getting wrong (and why it’s costing them)
04:15 – The true costs SIL providers absorb beyond the price guide
07:10 – Introducing Marco Polo: The platform putting participants first
10:00 – A powerful story of a surprising housemate match
12:20 – Why letting participants choose housemates improves outcomes
14:30 – The business case for lower churn and higher retention
17:00 – How Marco Polo increases provider trust and credibility
19:50 – How to join the platform and what to expect
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #SILProviders #NDISAustralia #SupportedIndependentLiving #ParticipantChoice #DisabilityHousing #MarcoPoloSIL #NDISBusiness #SILInnovation #NDISCompliance #NDISProviders #NDISPodcast #TaniaGomezConsulting #ProfitableNDIS #NDISSustainability #AustraliaDisabilitySector
Friday Jun 06, 2025
Friday Jun 06, 2025
In this monthly wrap-up episode of the Profitable NDIS Provider Podcast, co-hosts Tania Gomez and Paul Burgess dive into everything that’s been happening across the NDIS landscape in May. From national SIL summits and the Gold Coast Level Up event to new initiatives like QuestX and the Provider Collective’s expansion, it's been a massive month of growth, innovation and change.
They also unpack urgent regulatory changes in the sector, including the rise in unannounced audits and increased enforcement actions. Tania shares valuable tips on how providers can stay audit-ready and why education and free resources are key to lifting sector quality.
For anyone navigating the complexities of the NDIS space and wanting to stay ahead, this episode is packed with insights, real talk, and practical updates.
Episode Highlights:
00:00 – Welcome to the May Recap
01:15 – Tania’s national SIL summit tour and personal highlights
03:30 – Paul reflects on hosting the Level Up Summit on the Gold Coast
06:10 – Behind the scenes: planning, vocal coaching & event growth
10:25 – The power of provider networking and community energy
14:00 – SIL Summit learnings and future plans for 2025
16:40 – QuestX: A new event and podcast for visionary business leaders
20:35 – Interviewing founders of Mad Mex, Lendi & more – what Tania learnt
24:00 – Regulatory changes and increased scrutiny from the NDIS Commission
27:20 – Importance of being “audit-ready” at all times
29:50 – Resources: Free eBook on NDIS registration groups
31:15 – Provider Collective Connect hits 500 members
33:00 – What Paul and Tania have been learning lately
35:00 – Planning for Season 7 and a big Episode 100 celebration!
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#NDIS #NDISProviders #SILProviders #SupportedIndependentLiving #NDISAustralia #ProfitableNDIS #DisabilitySector #DisabilitySupport #NDISCompliance #NDISAudit #NDISBusiness #NDISCommunity #NDISPodcast #TaniaGomezConsulting #ProviderCollective #QuestX #NDISLeadership #LevelUpSummit #NDISEvents #AustraliaBusiness
Tuesday May 27, 2025
Tuesday May 27, 2025
In this insightful episode, Paul and Tania are joined by systems expert Kieran Browning to unpack the root causes of operational inefficiencies in NDIS businesses and how to fix them. Kieran shares practical strategies for streamlining processes, improving staff retention, boosting referrals, and using AI tools like ChatGPT to solve everyday challenges.
Whether you're drowning in admin, losing good staff, or struggling with client follow-ups, this episode offers real-world solutions that are easy to implement and high impact.
Episode Highlights:
00:00 – Welcome & Meet Kieran
Get to know Kieran Browning and the role of a Business Streamlining Consultant.
03:35 – Why You’ve Hit a Growth Ceiling
Discover the hidden bottlenecks that keep you stuck—beyond hiring more people or tech.
06:20 – Smart, Sustainable Operational Improvements
How to fix systems without burning out or overwhelming your team.
08:45 – Staff Retention as a Business Process
Why team turnover is more than just a people problem — and how to fix it with process.
10:58 – Using ChatGPT to Improve Team Engagement
Real-life ways to use AI for better 1:1s, communication, and motivation.
16:45 – Follow-Up That Doesn’t Feel Salesy
Learn how to systemise your follow-ups while keeping the personal touch.
19:40 – Account Management vs. Service Delivery
Why great service isn’t enough — and how you present value makes the difference.
22:10 – Human-Friendly Automation
Avoiding over-automation: how to keep comms personal while scaling up.
25:00 – Future of Work with AI & ChatGPT
Why AI skills are becoming critical in staying competitive in the NDIS space.
28:10 – Practical AI Tips for NDIS Providers
Kieran shares best practices for prompting, voice notes, and avoiding common mistakes.
30:30 – How to Work with Kieran Browning
Find out how to engage Kieran to help transform your business.
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndisprovider #virtualassistant #NDISOperations #NDISPodcast #chatgpt #aiinbusiness #NDISAdmin #ProfitableNDIS
Friday May 02, 2025
Friday May 02, 2025
In this special April Recap, Tania and Paul catch up on all the major events, sector shifts, and behind-the-scenes work happening across the NDIS space. From turning 40 in Japan 🇯🇵 to planning massive national events, it's been a month of momentum and preparation.
They also dive into significant sector updates: the upcoming SIL regulatory changes, increased mergers and acquisitions, and the fast-approaching home care reform. Plus, exciting announcements about new initiatives including the Provider Collective app, Perth launch, and a collaborative book project.
Episode Highlights:
00:00 – Welcome & April Check-in
Tania shares her post-Japan glow, school holiday chaos, and Brisbane IWD celebrations. Paul’s prepping hard for the Level Up Summit.
05:00 – Behind the Scenes: Event Logistics
Booking venues, managing catering for 50+ people, and expanding accommodation—Paul opens up about the (hectic) work of running major national events.
07:15 – Challenges in April: Regulatory Heat & SIL Tension
Tania shares insights on a tougher NDIS Commission, including stricter responses and delays in 2025 registrations. Increased exit activity across providers.
09:30 – Mergers & Acquisitions Surge
Over 50% of Tania’s April work involved due diligence for business sales. A reflection of changing market confidence.
11:45 – Home Care Changes & Sector Crossover
Huge interest in the new July Home Care reforms. Tania’s team is upskilling and prepping to support NDIS providers expanding into aged care.
14:00 – Industry Trend: Operating at a Higher Standard
Paul shares that leading providers are already compliant well beyond minimum benchmarks. Others are scrambling.
15:10 – Key Share: Coaching the “1% Staff”
Paul introduces Lift—a new coaching stream for GMs and Ops Managers inside Profitable Provider to build stronger internal leadership alongside business owners.
17:00 – Book Announcement 📘
Tania is releasing a new co-authored book titled Future-Proof Your NDIS Business.
Co-authors include:
Paul Bryan, Yasu Zaki, Val (Via Technology), Mark from Kismet, Bronte Williamson, Sita Anderson, Natalie & Renee (Coco), and more.
20:00 – The Provider Collective App Launch 📱
Now with 300+ members, it’s a free hub for events, podcast access, and continued community conversations.
22:15 – Perth Provider Collective Event Launch 🚀
Starting 12 June. Free quarterly events now expanding to Perth and Adelaide, featuring co-hosts and rotating masterclass speakers.
24:00 – Looking Ahead to May
Level Up Summit kicks off on the Gold Coast
SIL Summit National Roadshow starts in Sydney on 8 May
Perth SIL Summit coming in June—Paul is speaking!
Special discounts available—DM Tania on LinkedIn
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
Tuesday Apr 29, 2025
Tuesday Apr 29, 2025
This week, Tania and Paul sit down with Jonathon and James, the co-founders of Astalty—one of the most talked-about NDIS software platforms in Australia. They dive into why Astalty has built such a strong following, the biggest mistakes providers make with their systems, and the future of AI and tech in the NDIS space.
If you're still stuck manually copying data into spreadsheets, struggling with compliance, or constantly in “firefighting mode”... this episode is a must-listen.
Episode Highlights:
00:00 – Welcome to the Profitable NDIS Provider Podcast
Meet Jonathon and James from Astalty—and why everyone in the sector seems to know (and love) their software.
02:15 – Building Astalty: Was It Intentional?
How years of lived experience and countless hours on the phone shaped a system providers genuinely love.
04:00 – The Surface-Level Trap: Why Providers Stay Reactive
The Astalty team shares how most providers jump into "quick fixes" rather than solving the real problems.
06:45 – How to Diagnose Before You Solve
Tips on asking better questions, gathering team input, and thinking beyond short-term decisions.
09:20 – Innovations Changing the NDIS Game
Workflow-driven software, real-time data access, PACE integration, and the rise of AI agents.
12:50 – The Danger of Data Duplication
Why exporting spreadsheets might be killing your business—and how to shift to a "single source of truth."
16:10 – Why Most Providers Only Use 20% of Their Software
James and Jonathon reveal how much more your system could be doing (if you actually knew what it could do).
18:30 – Basic AI Wins You Should Already Be Using
From automated meeting minutes to compliance follow-ups—AI can already save you hours each week.
21:00 – The Real Cost of Inefficiency
Why underusing your software could be costing you thousands—and how it affects participant outcomes.
23:10 – What's Next for Astalty?
Sneak peek: Scheduling, compliance tools, communication upgrades, and AI integrations are on the horizon.
25:50 – Final Tips for Providers Choosing Software
Be proactive. Audit your current tools. Learn what you already have before spending more money.
Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
#ndisprovider #ndissupport #ndis
From surviving to thriving
We show you how to make your NDIS business profitable