The Profitable NDIS Provider
Stop surviving; start thriving
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Episodes
Tuesday Nov 21, 2023
Tuesday Nov 21, 2023
Welcome to Episode 27 of the Profitable NDIS Provider Podcast! In this podcast episode, Paul and Tania interview Dr. Warren Harmer from the Business Plan Company to discuss the different types of business models used by NDIS (National Disability Insurance Scheme) providers. Dr. Harmer shares his insights and experiences from working with various businesses in the industry. He explains that while there is no single clear-cut business model, NDIS providers typically fall into several broad categories. These categories provide a framework for understanding the different approaches to management and operation within the NDIS provider sector. Tune in to gain a deeper understanding of the various business models used by NDIS providers and how they impact the industry.
⭐Episode Highlights1:30 - Introducing Dr. Warren Harmer17:41 - Different Business Models for NDIS Providers18:17 - 1. Direct Support Services27:55 - 2. Supported Independent Living42:39 - 3. Specialised Disability Accommodation47:26 - 4. Ancillary Services50:58 - Common Mistakes and Challenges58:24 - Ensuring Business Model Sustainability
About the Speaker/s
Dr. Warren Harmer has a career in small business coaching, consulting, planning and ownership that spans 28 years. Originally a scientist, he fell into small business by accident and has since built an expansive expertise across a wide range of sectors.
Having now written more than 2,000 business plans, including those for finance, start-ups, investors, migration and NDIS, there is almost no business he hasn't seen.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
Tuesday Nov 14, 2023
Tuesday Nov 14, 2023
Welcome to Episode 26 of the Profitable NDIS Provider Podcast! In this episode, hosts Tania Gomez and Paul Bryan discuss the importance of streamlining processes for operational efficiencies in NDIS businesses. They share insights on how to scale a business and save time by systemising processes. They also provide examples of how automation and technology can be leveraged to streamline tasks and improve efficiency. Additionally, they highlight the significance of digital accessibility and maintaining compliance with regulations. If you're looking to optimise your NDIS business and improve its profitability, this episode provides valuable tips and strategies to help you thrive.
Episode Highlights
0:34 - Streamlining Processes for Operational Efficiencies0:45 - Background and Experience in Streamlining Processes1:24 - Scaling Processes in Provider Plus2:28 - Identifying Pain Points and Implementing Solutions3:13 - Challenges in Streamlining Processes3:52 - Starting with a Workshop and Process Mapping4:51 - Using Lucid Charts or Mind Maps for Process Visualisation8:02 - Example of Process Streamlining in Care Plan Documentation12:47 - Utilising Technology and Automation in the NDIS Sector13:53 - Leveraging Existing Systems and Filling in the Gaps17:03 - Data Protection and Compliance with Guidelines20:31 - Emerging Trends: AI, Automation, and Digital Accessibility24:25 - How to Get in Touch with Tania Gomez
About the Speakers/s
Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.
As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), a Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and a Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.
Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them.
Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market-leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders.
Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult.
Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
Tuesday Nov 07, 2023
Tuesday Nov 07, 2023
Welcome to the Profitable NDIS Provider Podcast! In this episode, learn how to find your first client in the NDIS business in this informative podcast episode. Hosts Tania Gomez and Paul Bryan discuss the importance of building relationships and networking in order to attract clients. They provide a step-by-step guide, breaking down the process into four main sessions: gathering a crowd, defining the one-client matrix, developing a pitch, and understanding the profitability of repetitive tasks. Whether you're just starting out or looking to grow your NDIS business, this episode offers valuable insights and actionable tips to help you get started.
Episode Highlights
0:00 - Introduction1:10 - Find My First Client Challenge2:23 - Gather a Crowd3:44 - One Client Matrix5:06 - Resting Pitch Face7:07 - Boring is Profitable8:59 - Results and Success Stories17:58 - Building a Brand and Networking23:03 - Stepping Out of Your Comfort Zone24:39 - Conclusion
About the Speakers/s
Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia’s most vulnerable by improving the businesses that support them.
Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market-leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders.
Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult.
Having helped numerous providers achieve multimillion-dollar success, Paul’s unique tools and systems are set to empower further growth for providers.
Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses – Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.
As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance’s sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
Tuesday Oct 31, 2023
Tuesday Oct 31, 2023
Join hosts Tania Gomez and Paul Bryan as they discuss the One Community events and awards in this podcast episode. They explore the different types of events, such as Ready, Set, Connect, and how they help NDIS providers connect and showcase their businesses. The podcast also delves into the benefits of participating in the awards, including increased brand recognition and attracting new staff. With case studies and examples, listeners gain insights into the success stories and strategies used by participants to make the most of these opportunities. Tune in for an engaging discussion and learn how One Community is making a significant impact on the NDIS sector.
Episode Highlights
0:22 - Guest Introduction - Kelly from One Community1:10 - Kelly's Background and Experience3:27 - Formation of One Community4:48 - Expansion and Reach of One Community6:17 - Benefits of Participating in Awards8:16 - Success Stories of Businesses Showcasing Themselves12:05 - Details about the Awards and Events14:10 - Importance of Celebrating and Reflecting15:45 - Connection and Collaboration at Events16:56 - Benefits and Strategies for Showcasing Businesses18:40 - Different Types of Ready, Set, Connect Events
About the Speakers/s
Kellie Puxty's early career in Paralympic Sport formed a passion for working with people with disabilities and a vision for more inclusive communities. Now as Director and Co-Founder of One Community, she has a platform to drive that passion.
After working in the NDIS space Kellie quickly realised there was a gap in the system - participants needed a more effective and efficient way to connect with the right service provider. One Community was born to address this gap through Ready-Set-Connect networking events held right across Australia to create connections and share information.
One Community also stage the annual Australian Disability Service Conference and Awards (ADSCA) to strengthen, advance, and celebrate the NDIS service industry.
One Community Events and Awards Announcement:
Early bird discounted tickets now available for the Australian Disability Service Conference and Awards via www.adsca.com.au.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
Tuesday Oct 24, 2023
Tuesday Oct 24, 2023
Welcome to "The power of local networking groups," an engaging episode where hosts Paul and Tania join forces with the vibrant Karen, renowned as the Pink-Haired Lady, to delve into the transformative potential of local networking groups for NDIS providers. In this captivating episode, Karen shares her invaluable insights and firsthand experiences, highlighting the undeniable benefits of joining these groups. Discover the secrets to building meaningful relationships, accessing invaluable resources, and unlocking new opportunities in the NDIS community through the power of local networking groups.
Episode Highlights
0:46 - The Power of Local Networking Groups1:52 - Karen's Services and Vision2:38 - Benefits of Local Networking Groups4:03 - Karen's Inspiration Behind Your Connections8:07 - Success Stories from Connect Fest13:49 - Target Audience for Connect Fest15:43 - Overview of Connect Fest Events21:10 - Paul's Networking Events in Perth23:25 - Wrap-Up and Next Week's Topic
About the Speakers/s
Karen Lorenzon is the Founder of KonnectFEST NDIS Provider to Provider Networking Events and Kommunity throughout Australia! She is also the Founder of Support Warrior Marketing, a place that supports and delivers Realism Marketers that is making a difference through Brand Awareness and Social Media Marketing.Learn more about her and Kommunity here:
www.yourkonnections.com.au
www.linkedin.com/in/karen-lorenzon-a14736181/
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
Tuesday Oct 17, 2023
Tuesday Oct 17, 2023
Welcome to "The Profitable NDIS Provider Podcast," where hosts Tania and Paul interview Debbie from NDIS Property Australia in an episode that focuses on "SDA Growth." In this dynamic discussion, they tackle key questions surrounding market demand, investor partnerships, and strategic decision-making in the realm of Specialist Disability Accommodation (SDA).
Content Highlights
Tania and Paul ask Debbie, "For someone thinking about becoming an SDA provider and moving into that space, where are the current growth trends and markets?"
The conversation then shifts to the process of finding investors for SDA projects.
Debbie offers valuable guidance on establishing successful partnerships, and listeners learn about the support provided by NDIS Property Australia in facilitating these connections.
Hosts and Debbie discuss the strategic considerations that SDA providers face when selecting locations for their premises. This includes ensuring a sufficient number of participants for sustained occupancy and success. Strategic insights, market research, and participant analysis are explored to guide providers in their decision-making process.
About the Speakers
Debbie Kindness is the General Manager of NDIS Property Australia, an advisory business consulting to investors, developers, builders and other stakeholders on the process of SDA investment.
Debbie previously worked in business administration in finance and property and also spent two decades involved in the Tourism Industry, running her own Tour Company in Asia for 16 years.
Having been involved in NDIS Property Australia from its inception in mid-2020, Debbie has helped take the business from a 2-person duo to a 16-person team, marketing and selling NDIS investment properties and bringing together all necessary parties, from the builders and designers to lenders and providers required to ensure the successful development of SDA properties around Australia.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
YouTube: @ProfitableNDIS_ProviderPodcast
Tuesday Sep 26, 2023
Tuesday Sep 26, 2023
The episode focuses on the provider's initial steps in setting up their first SIL house, sharing the trials and triumphs encountered along the way. With valuable insights on growth strategies and tips for success, listeners gain practical advice on navigating Supported Independent Living (SIL) housing and offer a comprehensive glimpse into the world of SIL providers and their path to success.
Content Highlights
Special bonus episode as it's our first time to have three guests in one episode! It's a fun-filled and insightful discussion with three current SIL providers: Tiffany Im of Support Services Queensland, Josh Grapes of EQWell, and Rachel Carey of Allara Support Services.
Guests talk about their organisation's SIL properties, participants, and locations.
They also share the advantages of using SIL as a business model for disability accommodations.
Tiffany, Josh, and Rachel take us through their journey as SIL providers; how they started their first SIL home and the process of setting one up.
They talk about the biggest challenges with SIL that they experienced and may be experienced by those who are new to this business model.
Our guests share important pieces of advice for new SIL providers.
About the Speakers
Rachel Carey is the General Manager and founder at Allara Support Services. She's worked in disability services since 2008 and is really a strong disability advocate and an expert in supported independent living (SIL). Her work at Allara Support Services was recognized by the National Disability Leadership Organisation and became one of the finalists for its Leadership Award. We've been working with her on different networking and development programs for NDIS providers and professionals, one of which is the first-ever NDIS Provider Retreat in Bali. She's also a co-host of the Provider's Playbook podcast with Chris (NDIS Ninja).
Josh Grapes is the founder and director of Concept On, Perth's full-service, good-as-brand agency that helps business owners turn incredible ideas into unforgettable brands, with beautiful brand experiences. He's also a director at Go-Loco, Perth's on-demand delivery service that puts locals first and on top of their business priorities. As a director, he helps go-loco find new opportunities and make high-level decisions, & strategies for the future. Before he entered the brand strategy and business development world, he worked as a marketing manager, a lead copywriter, & even an online dating assistant.
Tiffany Im has been working in disability services for 6 years. In January 2020 she started her own organisation, specialising in high-intensity SIL support and mental health community programs. She is passionate about offering inclusive and flexible work environments and believes that SSQ's staff culture is the single biggest asset to her organisation and is what drives her business toward success.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
Tuesday Sep 19, 2023
Tuesday Sep 19, 2023
In this episode, our hosts Paul and Tania delve into the essential growth strategies employed to expand an NDIS (National Disability Insurance Scheme) business. They share insightful advice on optimising operational efficiency, leveraging technology solutions, and implementing targeted marketing campaigns to attract and retain clients. By highlighting practical examples and actionable tips, Paul and Tania provide a comprehensive roadmap for NDIS providers aiming to significantly boost their profits within a year.
Content Highlights
Paul shares the success story of his client using his business strategies and model.
He also shares some of the key strategies that led to significant growth and big returns in just a year, which listeners can replicate.
Tania asks if mindset plays a big role in business growth.
Paul and Tania delve deeper into the specifics. They talk about factors and business aspects such as location, operations, systems and more.
Tania asks how much of these aspects and strategies are repeatable, can be replicated, and re-modelled.
About the Speakers
Tania Gomez is a dynamic entrepreneur passionate about helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses - Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.
As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), a Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and a Diploma of Quality Auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance's sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.
Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia's most vulnerable by improving the businesses that support them.
Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market-leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders.
Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult.
Having helped numerous providers achieve multimillion-dollar success, Paul's unique tools and systems are set to empower further growth for providers.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
Tuesday Sep 12, 2023
Tuesday Sep 12, 2023
In this episode of the Profitable NDIS Provider Podcast, hosts Paul and Tania sit down with Tommy Trout, the founder of WeFlex Pty Ltd, to explore the realms of personal branding and strategic partnerships. Tommy's journey began with a profound passion for community services that ignited when he was just 16. From his early experiences in juvenile rehabilitation in Sweden to working in residential drug rehabs and mental health centres, he has consistently dedicated himself to addressing societal challenges.
Tommy's mission took a pivotal turn when he recognized the health inequalities faced by individuals with disabilities. This led him to establish WeFlex Pty Ltd, a platform connecting individuals with disabilities to mainstream health and fitness services, fostering inclusivity within the industry. As a Director of Autism Swim, Tommy remains personally committed to creating a more inclusive world, having witnessed the stigma and barriers faced by people with disabilities.
The conversation delves into Tommy's personal brand-building journey and the key elements he focused on during its inception. Tommy also shares intriguing insights into the strategic partnerships that have benefited WeFlex, shedding light on their significance.
Paul and Tania probe deeper into Tommy's expertise by discussing the process of defining a target market and identifying a niche within the industry, an essential aspect of success. They also explore the marketing channels utilized by WeFlex and how they measure the return on investment (ROI) for elements like personal branding and partnerships.
As the episode draws to a close, Tommy offers valuable advice to providers seeking to carve their niche and stand out in a potentially saturated marketplace. This episode is a treasure trove of insights for anyone looking to understand the intricacies of personal branding and strategic partnerships in the context of the NDIS provider landscape.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
Tuesday Sep 05, 2023
Tuesday Sep 05, 2023
Join hosts Paul and Tania, esteemed voices from the popular Profitable NDIS Provider Podcast, as they dive deep into the world of digital marketing and its financial rewards. In this episode, they engage in a dynamic conversation with Chris, a seasoned expert from the renowned social media agency, Grow DSP, unravelling the secrets to achieving a remarkable return on investment through astute digital marketing strategies. Get ready for an insightful exploration of cutting-edge techniques and invaluable tips that promise to unlock the potential of your digital endeavours.
Content Highlights
Chris recommends social media channels for NDIS providers.
Tania and Paul ask Chris whether all these social media channels are worth exploring.
They talk about the key metrics or indicators should they focus on when assessing the success and profitability of their digital marketing efforts.
Chris shares case studies or success stories of NDIS providers who have effectively utilised digital marketing to achieve a significant return on investment.
Tania and Paul ask the key factors that contributed to the success of their digital marketing efforts.
They also talk about the purpose of every social media channel.
About the Speakers
Chris Bruce (also known as NDIS Ninja) helps businesses stand out in crowded markets and achieve growth and revenue. As the founder of two successful companies and an experienced marketer with over a decade of experience in the NDIS sector, Chris’s passion for delivering exceptional results has been a constant driving force throughout his career.He has founded Rhino Social 🦏, a marketing agency that specializes in serving the unique needs of businesses requiring a range of digital marketing. Services Rhino Social offers include branding, website design, social media management, and more, all tailored to businesses grow and serve their clients more effectively.He also started Grow DSP, Australia’s leading NDIS marketing agency that helps NDIS disability service providers, Grow DSP has helped some of the sector’s biggest providers generate THOUSANDS of new enquiries, and helped countless start-up providers generate their first 5,10, 50 and 100 participants.
Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses - Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.
As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), a Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and a Diploma of Quality Auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance's sake and sees quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.
Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia's most vulnerable by improving the businesses that support them.
Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market-leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders.
Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult.
Having helped numerous providers achieve multimillion-dollar success, Paul's unique tools and systems are set to empower further growth for providers.
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
From surviving to thriving
We show you how to make your NDIS business profitable