The Profitable NDIS Provider

Podcast 15: Selling My NDIS Business

In this episode, our hosts Tania Gomez and Paul Bryan sit down with Eddie, founder of the Network Infinity, to explore the intricacies of selling an NDIS business. In this enlightening episode, they tackle pressing questions such as how to successfully navigate the process of selling, whether businesses with or without participants can be sold, essential steps to take before initiating a sale, and invaluable advice for those contemplating selling their NDIS business. 
 
About Network Infinity
Network Infinity is the franchisor of a network of professional Business Agents who own and operate their own Business Brokerage franchise. Network Infinity advises and supports franchisees to build their business including training and development. Learn more: http://www.networkinfinity.com.au/
Content Highlights
Tania introduces Eddie Pampalian as the founder of the Network Infinity and an expert in the NDIS space. He worked with and helped Tania sell some of her NDIS businesses. Eddie provides thoughtful, tailored, and expert advice to those contemplating a business sale.
They also talk about Network Infinity as a non-traditional business brokerage firm with amazing back-end Administration.
Paul presents a case study about an NDIS business getting bigger than anticipated by the founder, and Eddie shares information on how to handle such a situation.
They talk about the differentiating factor of an NDIS business when it comes to selling or transferring NDIS registration.
Tania and Paul delve into the selling potential of NDIS businesses with and without participants.
Eddie shares some tips on the important things to do before selling a business asset.
Eddie also shares his advice on someone looking at selling his/her NDIS business.
 
About the Speakers​Eddie Pampalian is an NDIS brokering specialist and the founder of Network Infinity, a brokerage firm for NDIS businesses. Network Infinity and Eddie have sold more NDIS companies than all the other brokerage firms combined. He and his team have spent years fine-tuning their systems to provide a smooth and easy transition for both the purchasers and the vendors. They are able to achieve these results due to their footprint in the brokering industry coupled with their years of industry experience and efficient processes. Eddie's LinkedIn ProfileTania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses - Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.
As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance's sake and see quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.
 
Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia's most vulnerable by improving the businesses that support them. 
Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market-leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 
Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 
Having helped numerous providers achieve multimillion-dollar success, Paul's unique tools and systems are set to empower further growth for providers.
 
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
 

Podcast 14: How Big Should I Get?

In this episode, Paul and Tania tackle the intricacies of growth in the NDIS provider landscape. Through insightful discussions, they delve into the challenges that arise when scaling an NDIS business, exploring topics like goal-setting, overcoming growth obstacles, and strategies for sustainable expansion. With their expertise and real-world examples, Tania and Paul provide practical advice to help NDIS providers navigate the path to growth and make informed decisions about the size their businesses should aim for.
Content Highlights​
Tania and Paul talk about the key challenges that NDIS providers commonly face when it comes to scaling their businesses and how they can effectively overcome them.
They also talk about how NDIS providers can set realistic growth goals that align with their organisation's vision and mission.
Tania and Paul also explore the strategies that NDIS providers can implement to achieve their set goals.
They share some of the important factors to consider when determining the ideal size for an NDIS provider, taking into account factors such as market demand, service quality, and financial sustainability.
They also share some practical tips and insights on scaling an NDIS business, such as leveraging technology, optimising operational processes, and building a strong team to support growth.
 
About the Speakers​
Tania Gomez is a dynamic entrepreneur with a passion for helping NDIS providers run thriving businesses that deliver exceptional care. With over a decade of experience as a successful business owner, Tania has founded four successful businesses - Provider+, Strawberry Solutions, Tania Gomez Consulting and Jelli Beanz. Her mission is to help providers overcome challenges and achieve real business outcomes. At every turn, Tania brings her expertise, energy, and deep commitment to quality and compliance to help providers achieve their goals.
As an NDIS Auditor since 2019, Tania brings a wealth of experience to her consulting work. In addition to her audit expertise and entrepreneurial spirit, Tania holds several qualifications, including a Master of Education (Leadership), Graduate Certificate of Disability Practice Management, and Bachelor of Education (Early Childhood) and Diploma of Quality auditing. Above all, Tania is passionate about helping purpose-led businesses move past compliance for compliance's sake and see quality as the secret to a sustainable, profitable and successful business that delivers high-quality outcomes to its clients.
 
Paul Bryan is the Head Coach of Action and Intent, specialising in coaching, training and equipping support businesses in the disability services sector. With 7 years of coaching experience, including 3 focused on the NDIS, Paul is passionate about empowering Australia's most vulnerable by improving the businesses that support them. 
Through his two coaching programs, Networking Events and Connection Driving Software, Paul helps both entry-level and market-leading businesses establish strong foundations and guides growing providers to become people-focused and profitable market leaders. 
Renowned for his practical and informative live workshops, Paul simplifies the complicated and brings practicality to the difficult. 
Having helped numerous providers achieve multimillion-dollar success, Paul's unique tools and systems are set to empower further growth for providers.
 
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis
 

Podcast 13: What is SDA and Should I Consider It?

Welcome to "The Profitable NDIS Provider Podcast," your go-to source for valuable insights into the world of disability support services. In this episode, hosts Tania and Paul engage in an enlightening conversation with Debbie, from NDIS Property Australia. Together, they dive deep into the topic of "What is SDA and should I consider it?"
 
Throughout the episode, Tania and Paul guide listeners on understanding the fundamentals of Specialist Disability Accommodation (SDA) and its potential benefits. They explore the various aspects of SDA, its purpose in the disability support sector, and the considerations individuals should consider when contemplating involvement in this field.
 
As the guest expert, Debbie shares her expertise and experiences from NDIS Property Australia. She provides valuable insights into the potential opportunities that SDA presents for providers and investors. 
 
As hosts, Tania and Paul ensure that their audience gains a clear understanding of the differences between being an SDA investor and an SDA provider. Through informative discussions, they shed light on the roles, responsibilities, and potential challenges faced by each party. Listeners receive guidance on how to navigate these roles and make informed decisions regarding their involvement in the SDA market.
 
"The Profitable NDIS Provider Podcast" is the ultimate resource for individuals seeking to comprehend the concept of SDA and evaluate its potential benefits. With Tania and Paul as your trusted hosts and Debbie as the guest expert from NDIS Property Australia, this episode offers invaluable insights, expert opinions, and practical advice for those considering entering the realm of Specialist Disability Accommodation.
 
About NDIS Property Australia
NDIS Property Australia team conducts thorough research on Specialist Disability Accommodation (SDA) and provides appropriate technical advice through premium and strategy-based solutions. This ensures that their clients have access to the latest information on SDA design categories, geographic locations, building types, and other features that affect prices. They also use complex feasibility calculation spreadsheets to help investors understand the expected annual income of an SDA dwelling, the timeline stages of construction of their property, and reveal the hidden costs. NDIS Property Australia helps its clients make better-informed decisions and achieve their investment goals by staying up-to-date with the latest SDA pricing and payment information. Learn more: https://linktr.ee/ndispropertyaustralia
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis

Podcast 12: Getting Started on Social Media

In this episode, Tania and Paul sit down with Chris, known as the NDIS Ninja from Grow DSP, an Australian digital marketing agency that specializes in supporting disability service providers. Together, they delve into the world of social media for NDIS providers, discussing the potential benefits, challenges, and strategies that can help providers thrive in the digital landscape.
Chris introduces himself and Grow DSP, shedding light on their extensive experience in the NDIS industry, their commitment to client support, and the range of services they offer to disability service providers. He shares his top three tips for NDIS providers looking to harness the power of social media effectively. The conversation revolves around the importance of having a well-structured social media strategy, and Chris offers insights into selecting the most suitable platforms based on the target audience and marketing objectives.
Tania and Paul explore the content strategies employed by Chris and Grow DSP when working with their clients. They discuss the types of content that have yielded positive results and highlight the pitfalls to avoid on social media platforms. Additionally, they delve into budgeting for social media, providing recommendations on allocating resources wisely to achieve the best outcomes.
Chris gets real with his thoughts on whether social media is truly beneficial as a marketing channel for NDIS providers, sharing candid perspectives based on his experiences. He also recommends the top-performing social media channels for NDIS providers, offering valuable insights for providers to consider in their marketing efforts.
Throughout the episode, listeners gain valuable insights into crafting effective social media strategies that reflect the unique strengths and value of each NDIS provider. Whether you're an NDIS provider seeking to enhance your online presence or a digital marketing enthusiast, this episode offers actionable tips and real talk on navigating the ever-evolving social media landscape. Join Tania, Paul, and Chris as they uncover how social media can be a powerful tool for NDIS providers to reach their goals and grow their businesses.
 
Read More Show Notes: https://taniagomez.com.au/profitable-ndis-podcast-show-notes/
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Listen via:
Podbean: https://profitablendisprovider.podbean.com/
Apple Podcast: https://apple.co/3UQI0cA
Spotify: https://podcasters.spotify.com/pod/show/the-profitable-ndis

Podcast 11: Using offshore resources in your NDIS business

Welcome to Episode 11, the first episode of Season 2 of The Profitable NDIS Provider Podcast! In this episode, hosts Tania Gomez and Paul Bryan interview Chris from Care BPO to discuss the use of offshore resources in the NDIS sector. Chris explains what a BPO is and how offshore staff can support various business functions. The conversation covers the benefits of using a BPO instead of recruiting directly, cost savings associated with offshore resources, data protection, and compliance risks, and success stories from Care BPO's clients.
 
Care BPO is an Australian-owned outsourcing company that provides tailored business solutions to clients across industries, including healthcare and NDIS. They specialise in offshore staffing and offer services such as administration, bookkeeping, and customer service. Care BPO operates in the Philippines, where they recruit and train staff to work for their Australian clients. They prioritise quality service, attention to detail, and client success.
 
Content Highlights:
Introduction of Care BPO and services offered, and of Chris Glasson including his experience with NDIS and background.
What is a BPO, and what does the offshore staff look like in the NDIS sector?
Why go through a BPO as opposed to recruiting directly?
What is the average cost per hour for an offshore resource, and what is that as a savings per hour or per month/year?
What needs to be considered from a data protection perspective, and to ensure compliance, are there any other risk minimisation strategies needed?
What are some success stories from your clients in using a BPO?
 
Speakers:
Guest:
Chris Glasson is a qualified CPA with over 20 years experience, including over a decade in the disability services sector. Chris was introduced to the sector through his role as CFO of a large West Australian not-for-profit. In 2020 he left this role to start Onboard Supports, with the goal of creating a personalised, responsive Plan Management agency. After such a positive experience hiring offshore staff within Onboard Supports, he partnered with his two original offshore staff to create Care BPO. Care BPO exists to help NDIS providers find the right offshore solutions for their business, leading to greater efficiencies and long-term viability in a challenging funding environment.
 
Hosts:
Tania Gomez has over a decade of experience in the disability sector and has worked with a variety of NDIS providers, ranging from small start-ups to larger, established businesses.
Paul Bryan has a background in business development and marketing and has helped many businesses across various industries to achieve growth and success.
 
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Podcast 10 - NDIS Providers’ Journey to Profitable Businesses

Welcome to Episode 10 of The Profitable NDIS Provider Podcast! In this episode, hosts Tania Gomez and Paul Bryan interview a panel of successful NDIS providers to discuss their journey from 0 participant to profitable businesses.
 
The panellists will share their personal stories, providing insights on why they started their businesses, the inspiration behind them, and their journey from starting out to where they are today. They will also discuss how they chose their business models, where they started, and the biggest challenges they faced while running a profitable business.
 
The hosts will ask the panellists about their future goals and what they are working towards next. They will also ask for their top three pieces of advice to NDIS providers who are struggling to run their businesses, facing audit struggles or finding it difficult to keep up with day-to-day work. Finally, they will explore how the panellists balance everything and make it work.
 
This episode promises to be insightful, informative and full of practical tips for NDIS providers looking to start or grow their businesses. Tune in to hear from our panel of experts and learn from their experiences.
 
https://profitablendisprovider.podbean.com/https://apple.co/3UQI0cAhttps://podcasters.spotify.com/pod/show/the-profitable-ndis

Podcast 09 - Finding and Retaining Staff

Welcome to the ninth episode of "The Profitable NDIS Provider" podcast with Tania and Paul. In this episode, we focus on the critical aspect of finding and refining staff, and how it impacts the success of NDIS providers. To provide insights on this topic, Tania and Paul interview Phil Jordan from Partale, an HR consultancy firm that specialises in helping businesses improve their recruitment and retention strategies.
Partale offers practical advice on how NDIS providers attract and retain the right staff. Phil discusses the importance of having a strong employer brand, creating a positive workplace culture, and offering attractive remuneration and benefits packages. He also shares insights on how to identify and address common HR challenges faced by NDIS providers, such as high staff turnover and workforce diversity.
Throughout the episode, Tania and Paul ask Phil about his experience working with NDIS providers, the common mistakes he sees, and the best practices he recommends for optimising the recruitment and retention of staff. They also discuss the role of technology and automation in streamlining HR processes and enhancing the employee experience.
Partale's website, https://partale.com.au/about, explains that they are a team of experienced HR professionals who work with businesses to help them develop and implement HR strategies that support their growth and success. They specialise in recruitment and retention, employee engagement, and compliance and regulatory matters.
This episode is a valuable resource for NDIS providers who want to improve their recruitment and retention strategies and create a positive and productive workplace culture. It provides practical advice and actionable insights from Phil, an HR expert with extensive experience in the NDIS sector. If you're an NDIS provider looking to improve your staff recruitment and retention practices, or interested in the HR aspects of running an NDIS business, this episode is a must-listen. Tune in to hear from Tania, Paul, and Phil as they share their expertise and insights on finding and refining staff in the NDIS sector.
 
https://profitablendisprovider.podbean.com/https://apple.co/3UQI0cAhttps://podcasters.spotify.com/pod/show/the-profitable-ndis

Podcast 08 - Ethical practice in profitable business

Welcome to this episode of "The Profitable NDIS Provider" podcast with Tania and Paul. In this episode, we focus on ethical practice in profitable NDIS business, and how NDIS providers can operate ethically while maintaining a profitable business.
Tania and Paul discuss the importance of ethical practice in the NDIS sector and provide practical advice on how NDIS providers can align their values and goals with their business practices. They highlight the benefits of adopting an ethical approach to business, such as building trust with clients and staff and improving participant outcomes.
Throughout the episode, Tania and Paul share their experiences working with NDIS providers and highlight the common ethical challenges they face when operating a profitable business. They also provide practical tips on how to identify and address ethical issues early on, and how to ensure that your business practices align with your values and goals.
This episode is a valuable resource for NDIS providers who want to improve their ethical practice and create a positive reputation in the sector. It provides practical advice and actionable insights from experienced NDIS professionals with extensive experience in the industry.
If you're an NDIS provider looking to improve your ethical practice or interested in the impact of ethical business practices on client outcomes, this episode is a must-listen. Tune in to hear from Tania and Paul as they share their expertise and insights on ethical practice in profitable NDIS business.
https://profitablendisprovider.podbean.com/https://apple.co/3UQI0cAhttps://podcasters.spotify.com/pod/show/the-profitable-ndis

Podcast 07: Knowing Your Business Culture

Welcome to the seventh episode of "The Profitable NDIS Provider" podcast with Tania and Paul. In this episode, we focus on the importance of business culture and how NDIS providers can create, develop and implement a positive culture in the workplace.
Tania and Paul discuss the benefits of having a positive culture in the workplace, such as increased productivity, employee satisfaction, and participant outcomes. They provide practical advice on how NDIS providers can develop and maintain a positive culture by focusing on communication, employee engagement, and leadership.
Throughout the episode, Tania and Paul share their experiences working with NDIS providers and highlight the importance of aligning your business culture with your values and goals. They also discuss the role of culture in attracting and retaining employees, and how it can impact the participant experience.
This episode is a valuable resource for NDIS providers who want to improve their business culture and create a positive work environment. It provides practical advice and actionable insights from experienced NDIS professionals with extensive experience in the sector.
If you're an NDIS provider looking to develop a positive culture in your workplace, or interested in the impact of culture on employee satisfaction and participant outcomes, this episode is a must-listen. Tune in to hear from Tania and Paul as they share their expertise and insights on creating a positive business culture.
https://profitablendisprovider.podbean.com/https://apple.co/3UQI0cAhttps://podcasters.spotify.com/pod/show/the-profitable-ndis

Podcast 06 - Software to simplify, comply, and drive profit

Welcome to the sixth episode of "The Profitable NDIS Provider" podcast with Tania and Paul. In this episode, the focus is on how NDIS providers can simplify their operations, comply with NDIS requirements, and increase their profit margins through the use of software options.
Tania and Paul interview Besim Ademi from Nightingale, a provider of specialist software to the Disability, Aged Care, Allied Health, and Mental Health sectors. Besim provides insights on the various types of software available to NDIS providers, including compliance software, case management software, and financial management software. They discuss the benefits of using software to streamline operations, improve compliance, and enhance the participant experience, ultimately leading to higher profit margins.
Throughout the episode, Tania and Paul ask Besim about Nightingale's experience working with NDIS providers, the common challenges they face, and the best practices they recommend for selecting and implementing software. They also discuss the role of technology in driving efficiency and innovation in the NDIS sector, which can ultimately increase profitability for providers.
This episode is a valuable resource for NDIS providers who want to improve their software options, simplify their operations, comply with NDIS requirements, and ultimately increase their profit margins. It provides practical advice and actionable insights from an expert in NDIS software with extensive experience in the NDIS sector.
If you're an NDIS provider looking to simplify your operations, comply with NDIS requirements, and increase your profit margins using software, or interested in the role of technology in driving innovation and profitability in the NDIS sector, this episode is a must-listen. Tune in to hear from Tania, Paul, and Besim Ademi from Nightingale as they share their expertise and insights on software options for NDIS providers.
Here is the bio of Nightingale - Nightingale is a provider of specialist software to the Disability, Aged Care, Allied Health, and Mental Health sectors. Their software package is a leading system for organisations in these sectors to manage all their activities that are vital to providing care to people in our society. Nightingale was built from the ground up to integrate seamlessly with the Australian National Disability Insurance Scheme (NDIS). It is uniquely equipped to enable organisations to manage their activities in full compliance with NDIS requirements and hence enable the smooth flow of NDIS funding and associated care programs. If you're interested in learning more about Nightingale and their software, you can visit their website: https://www.nightingalesoftware.com.au/about/Listen on YouTube, Spotify or Applehttps://apple.co/3UQI0cAhttps://podcasters.spotify.com/pod/show/the-profitable-ndis